We had specific goals that we were looking for in a house in the Charlottesville area. After looking for 18 months, with no success, we entered into a formal agreement with Yates where she would act as our buyer’s agent since we were living 400 miles away. At no time during this engagement did she try to change or modify our goals. She was persistent in her search. When we identified the house that met our objectives, Yates went to the house to preview it for us. During her tour, which she teleconferenced us in, she took over 70 digital pictures. That evening she e-mailed the photographs to us to review while our teleconferenced tour was still fresh in our minds. Shortly after her preview, the house was taken off the market. Yates developed a plan where we were able to buy the house even thought it was not on the market. Throughout the entire process, we were in constant communication with Yates via cell phone and e-mail. Yates is a realtor who uses and embraces technology to bring a successful conclusion to a real estate search. Her attention to detail and follow-up is outstanding. Her assistance in helping us move to our new home was above and beyond anything a person could expect. Yates is no longer just our realtor, she is a friend.